Privacy Policy
Your information is used to route your call and improve the service, and nothing more.
This Privacy Policy explains what information Columbia Drain Cleaning Co. collects when you use this website or call us, and how that information is used. We keep it simple: we use your information to route your call, operate this service, and understand how the site is used.
Information we collect
When you call us, we collect the information needed to handle the call: the phone number you call from, the time and length of the call, and any details you share about your drain problem and your location. We do not collect account profiles, passwords, or payment information, because there is no account system and no online checkout on this site.
Call recording and call tracking
Calls may be recorded, tracked, and monitored for quality assurance, training, and dispatch routing. Pennsylvania is a two-party consent state: by calling, you consent to the recording of your call.
This site shows one call-tracking phone number, the same on every page. When you dial it, the call is routed through that number to the appropriate destination. The number does not change what you pay or who helps you; it lets us count and route calls.
How we use the information
We use the information we collect to connect your call with an experienced local pro, to review call quality and train the people who answer, to dispatch calls correctly, and to understand which pages on this site visitors find useful. We do not use call recordings or browsing data to build marketing profiles about you.
We do not sell your personal data
Columbia Drain Cleaning Co. does not sell your personal information. We share call details only with the independent local pro or pros needed to handle your request, and with service providers who help operate this site (such as call-routing providers), and only as much as each of them needs to do their part.
Cookies and tracking
This site does not use analytics tools, advertising trackers or cookies. Fonts are served from this site, so no third party receives your visit. If analytics are added in the future, this policy will be updated first.
Privacy requests by phone
Because this is a call-only service, privacy requests are handled by phone as well. If you want to ask what information we hold about you, ask for a correction, or ask us to delete information we hold, call (717) 349-9317 and we will take your request. We respond to requests in a reasonable time and explain anything we cannot do.
Effective date and changes
This policy is effective as of October 16, 2026. If we change how we collect or use information, we will update this page and the effective date above. Continued use of this site or continued calling after a change means you accept the updated policy.
Questions about your privacy
If you have a question about this policy or your information, call Columbia Drain Cleaning Co. at (717) 349-9317 and we will help.